Client Account Specialist

Wicker Smith is a Litigation Law Firm with over 280 attorneys in 16 offices located throughout Florida, Arizona, Georgia and Tennessee.

We are seeking an attentive, detail-oriented, and self-motivated individual for a Client Account Specialist (Collections). Preferred candidates should have a minimum 2+ years of collections experience in the legal industry along with accounts receivable background. The right individual will work with Wicker Smith’s Billing Attorneys, as a liaison with clients, for the purpose of resolving client non-payment issues to improve collection realization. Assist management with special projects, reporting, accounting program experience is a plus. Must exhibit attention to detail, be able to perform accurately in a fast paced/high pressure environment.

Key Responsibilities Include:

• Communicate and interact with attorneys, assistants, and clients
• Work with peers and management on collection related requests
• Manage assigned clients’ inventory, specifically monitoring and resolving aged invoices and credit balances
• Handle all aspects of client outreach (via email, phone and/or mail) to resolve non-payment issues.
• Communicate and report to leadership on delinquent collections
• Work on projects as assigned

Experience / Skills

• 2-5 years of work in a professional environment or 1-2 years of work as a Client Accounts Specialist.
• Must be self-motivated and possess a high level of professionalism
• Excellent communication skills, both oral and written
• Excellent interpersonal skills and ability to use good judgment
• Microsoft Office 2016 knowledge focusing on Excel and Outlook
• Must be able to work independently
• Must be extremely organized and self-starting

Wicker Smith takes pride in providing our employees with an excellent work environment, competitive pay and benefits and endless possibility for growth for those who join our team and initiatives to provide the best service to our clients. Wicker Smith is an Equal Opportunity Employer.

Job Type: Full-time

Interested and qualified candidates should apply to:

Lisa Dasher, CFO

ldasher@wickersmith.com